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Get ready to enjoy the Shopee shopping experience with peace of mind as we launch an updated version of the 'I want to return item in original / sealed condition' reason under return/refund requests.

You can choose the reason - I want to return item in original / sealed condition for all categories on Shopee.

I want to return item in original / sealed condition:

Step 1: Go to the Me tab

Step 2: Select To Receive

Step 3: Select Order

Step 4: Click on the Return/Refund button

Step 5: Select the reason "Other" for your return/refund reason

Step 6: Choose I want to return item in original / sealed condition

Step 7: Click on Confirm

Step 8: Describe your request (not mandatory) and provide photo/video

Step 9: Click on Submit

⚠️ Note: Bear in mind that there are some basic exclusions for certain categories in which I want to return item in original / sealed condition is not allowed. Find out What kind of products are not returnable using I want to return item in original / sealed condition Return?.

If you don’t like the item you’ve ordered after receiving your parcel; just raise a return/refund request under the 'I want to return item in original / sealed condition' reason.

You can raise a return/refund request during your order’s Shopee Guarantee Period.

Return Shipping Fee for "I want to return item in original/ sealed condition" Return Reason  

Starting 4 August 2025, Shopee is introducing a quota on free returns for all buyers who wish to return their orders under the  "I want to return item in original/ sealed condition" reason to foster responsible return behaviour and fair usage of returns amongst buyers. 

Buyers will need to pay the Return Shipping Fee (RSF) should they exceed the return quota under the return reason, “I want to return item in original/sealed condition”.

• Platinum buyers: entitled to a maximum of 3 requests per calendar month

• Non-Platinum buyers: entitled to a maximum of 2 requests per calendar month

You may click here for more information.

Learn how to easily ship your parcel for return/refund at your convenience. For a smooth return/refund, ensure the following are met:

• Original labels/tags/seals remain intact
• Products under the Electronic Category have to remain SEALED (i.e., the seal is not broken, been tampered with, or altered) and in RESALABLE CONDITION (i.e., Product has NO sign of: use, wear and tear or any damage) to be considered eligible for 'I want to return item in original / sealed condition' returns.
• The product is returned in a complete set/quantity
• Serial numbers are intact
• The product hasn’t been installed and uninstalled (e.g., the thermal seal hasn’t been broken, or the product hasn’t been taken apart)
• The product isn’t classified as hazardous material or uses flammable liquids/gases
• The product isn’t a speciality product, which includes: Mystery boxes, brand boxes, surprise boxes, custom or made-to-order products

Items eligible for 'I want to return item in original / sealed condition' returns will be listed as 15 Days Free Returns without an Asterisk (*) whereas ineligible items will be listed as 15 Days Free Returns*.

💡 Tips:

• Inspect your bought item(s) thoroughly before clicking on ‘Order Received’
• Use your order’s Shopee Guarantee Period wisely in case of any last-minute changes

*subject to Refunds and Return Policy